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Exchange & Refund Policy

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If you are not entirely satisfied with your purchase, we're here to help.

RETURNS
1. You have [5] calendar days to return an item from the date you received it.

2. Please attach the original Tax Invoice for all exchanges or returns.
3. Items to be exchanged or returned should be in original condition - unworn, unwashed, with the original tags still attached and with any related accessories included.  If these conditions are not fulfilled, or anything unreasonable, it will NOT be accepted for exchange or returns.
4. The company will not be responsible if our shipment is lost or damaged during the return transit.

REFUNDS

1. Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
2. If your return is approved, we will initiate a refund to your credit card or credit refund to your Altis-Pro Shop Account. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please note that we do not provide cash refund.
3. The company’s decision is final in each and any exchanges or returns request.


EXCHANGE OR RETURN BY COURIER SERVICES
1. All goods / items will be inspected on return.
2. The goods are your responsibility until it reaches our warehouse, so make sure it is packed properly and cannot get any damages on the way. 
3. We try hard to accept all exchanges and returns request but in the unfortunate events that the item returned is in an unsuitable condition, we may have to send it back to you at your cost or dispose of it accordingly.
4. We're not responsible for any items that are returned to us by mistake.
5. We reserve the right to refuse any exchange or returns requests.
6. We reserve the right NOT to accept exchange or returns received after 14 days from the Invoice date.
We reserve the right to deny refund if the items / goods does not meet our Exchange & Return policy guidelines,

SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US
If you have any questions on how to return your item to us, contact us at 03-4291 1897.

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